Nick Ung

Head of Data Science for Safety & Customer Care

Nick Ung leads Data Science for Safety & Customer Care at Lyft, where his team built and operates the multi-agent platform that powers AI agents resolving roughly a third of all Lyft customer issues — millions of conversations a month. He recently presented Lyft's agent evaluation system at LangChain's Interrupt conference and co-authored LangChain's deep-dive on Lyft's Agent Builder Platform.

Official profile

Event connections

Showing 1 of 1 published event connections.

ODSC AI West 2026

Oct 27, 2026 – Oct 29, 2026 · Hybrid · scheduled

speaker

At this event: Lyft

Sources & verification

Showing 2 of 2 published source records.

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speakers · Checked 2026-09-10T21:40:34.942Z
speakers · Checked 2026-09-10T21:40:34.942Z
Event odsc-ai-west-2026; role speaker; source title: Head of Data Science for Safety & Customer Care; source affiliations: Lyft.