AI Buyer to AI Builder: What Business Leaders Actually Need from AI

AI Builders Global Conference 2026

Date to be announced · Time to be announced

Everyone is talking about building AI. Far fewer people are talking about what it's like to buy, evaluate, govern, and deploy AI inside a real business. As Chief Operations & Technology Officer at Face Reality Skincare, I sit on the customer side of the table. Over the past year, I've evaluated AI vendors, led internal AI adoption efforts, launched an AI Council, tested emerging tools, and worked to identify where AI can drive meaningful business impact across operations, customer experience, supply chain, and technology. This session will share lessons learned from the perspective of an end user and business leader rather than an AI vendor or product builder. We'll discuss what business leaders are actually looking for, where AI creates the most value, why many organizations struggle to move beyond experimentation, and what technology providers can learn from the realities of implementation inside growing companies. Attendees will leave with a clearer understanding of how AI decisions are made inside organizations and how to bridge the gap between AI capability and business value.

Session status: scheduled

Track: No Preference

Level: All Levels

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